XTN-76EF741 | CIVIL ENGINEER

Functional overview

This CSR is responsible to reach to all customers and to ensure a wonderful experience. They will serve as the first contact with all customers before visiting the stores and to ensure that they have clear overview of all the promotions and sales process. They will also receive calls from patients regarding their appointment or other queries.

Duties and responsibilities

• Responsible for inbound and outbound calls.
• Reach customers before their appointment and ensure they have understood the sales process and promotional packages
• Request patients to fill in a medical survey prior to the appointment in order to guarantee an efficient workflow
• Deliver customer service, whilst responding to Customers inquiries and problems
• Build meaningful relationships with our Customers and increase the credibility of our sensational offers
• Reschedule appointments when needed
• Assist customers on payment fulfillment when it has to be done from home
• Navigate a computerized data entry system or other relevant applications
• Uphold the Data Protection and Privacy Act for our Customers
• Update systems accurately and efficiently
• Re-prioritize to adapt to the ever-changing environment

Minimum competencies

• Highly fluent in English with strong verbal and written communication skills
• Customer experience in previous jobs
• Experience on medical sector is a plus
• Demonstrate personal excellence by remaining positive in difficult situations
• Display a passion to serve by delivering outstanding service in every interaction with our Customers
• Strong interpersonal, communication and listening skills
• Strong verbal and written communication skills
• Assertiveness to handle difficult conversations
• Confidence to work in a virtual environment
• Proven ability to deliver a high productivity and quality work under minimum supervision

Minimum qualifications

• Candidate must be a graduate of any related 4 year course.
• At least 1 year of working experience in the related field is required for this position.
• With a customer experience is a MUST.
• With a healthcare background is a plus.
• With excellent communication skills.
• Willing to work from 11:30PM - 8:30AM MNL time.
• Willing to work onsite (either SM Aura, Taguig or Makati City).
• Can start ASAP.
• 2 Full-Time positions available.