Job Openings INT-D621141 | CUSTOMER EXPERIENCE LEAD

About the job INT-D621141 | CUSTOMER EXPERIENCE LEAD

The Customer Success Lead is expected to perform tasks quickly and efficiently, with a high level of professionalism and positive attitude. It is expected as a Customer Experience Lead that he/she can manage the site and a small team of individuals with one goal which is always to maintain the office facility’s show readiness and give exceptional customer experience.

  • You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
  • Making sound decision-making and flexibility to ensure team dynamics and productivity.
  • Competitive salary and benefits
  • HMO + free dependent
  • Access to KMC's exclusive pantry (MadMax Coffee, Waffle, Ice Cream)
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves

FRONT DESK MANAGEMENT: 

  • Provides support on the reception/front desk through: 
  • Answers and disperses calls and inquiries 
  • Welcomes / receives applicants, visitors and clients of the Company 
  • Responds /addresses tenant concerns and walk-in inquiries 
  • Handles daily incoming and outgoing mails 
  • Receives, distributes, and files incoming letters, billings, invoices, documents and/or other communications 
  • Manages the front office daily 
  • Assists photocopy, printing, scanning client request 
  • Gate pass / work permit processing 
  • Prepares and accomplishes errand form 
  • Monitors the cleanliness in concessionaire area 
  • Any ad hoc duties as required 

 GENERAL SERVICES / TENANT SERVICES 

  •  Lead representative in the workplace 
  • Conference room reservation assistance 
  • Reports and coordinates any workplace issues and ensures job completion 
  • Provides effective solutions to problems / issues arising 
  • Provides administrative support to members 
  • Provides unmatched customer experience 
  • Builds strong relationship with members 
  • Enforces company policies and procedures, and safety and health regulations and standards 

 GENERAL ADMIN  

  • Attends ticket requests 
  • Ensures no ticket SLA breach 
  • Assists in Check releasing 
  • Assists office walk tour with prospective client and marketing events 
  • Offers and serves refreshment to Client 
  • Assists and does simple trouble shoot IT concerns like wifi connection, borrow of LAN/ HDMI 
  • Coordinates with vendor for any Client request below 20K 
  • Ensures furniture and fixture asset tags are intact and complete in inventory 
  • Conducts Energy Conservation initiatives 
  • Distributes monthly treats 
  • Follows operational processes and procedures 
  • Enforces house rules and security policy 
  • Attends and handle site concerns  
  • Organizes Site lead’s monthly meeting 
  • Ensures that all permits are posted and updated 
  • Ensures email blast and circular memos from the building are cascaded accordingly 
  • Ensures all trackers are accurate and updated 
  • Ensures that onsite storage is clean and organized 
  • Petty Cash Management 
  • Monitors Site expenses 
  • Management of Utility personnel 
  • Ensures that the assigned tasks of the utility personnel are performed and/or accomplished 

 GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT   

  • Ensures Office Show-readiness, cleanliness and maintenance 
  • Works on day-to-day issues with facilities and building admin  
  • Conducts weekly facilities walkthrough to address current and urgent issues 
  • Has the Ability to foresee site issues and members’ needs  
  • Coordinates facilities/building issues 
  • Sets Quarterly coordination meeting with Building Admin 
  • Attends punchlisting with projects and contractor  

LEADERSHIP 

  • Responsible for managing a small team 
  • Keeps team motivated, and provide guidance to team members 
  • Keeps team focused and on track for the immediate tasks/projects 
  • Monitors team’s performance 
  • Handles minor or small-scale work assignments/projects 
  • Handles minor, unforeseen issues
  • Provides immediate resolution
  • Business Administration, BS HRM, BS Tourism or any similar courses 
  • At least 3 years’ work experience as Front Office Staff or Admin Assistant 
  • Proficient in Powerbi application
  • Proficient in MS Office applications (MS Word, Excel, Powerpoint, office 365) 
  • Capable of dealing with local staff and foreign clients 
  • Enthusiastic, Outgoing, responsible, motivated, dedicated 
  • Above average verbal and written communication skills 
  • Has high attention to detail, a fast learner 
  • Excellent interpersonal skills 
  • Extraordinary multitasking skills 
  • Good time management skills 
  • Can work under minimal supervision 
  • Has the ability to lead a small team 
  • Has delegation and motivational skills 
  • Good decision-making skills 
  • Ability to present well to high-level clients – local and foreign 
  • Ability to deliver services with the highest standards 
  • Willing to work on a shifting schedule
  • Willing to be assigned to other KMC sites

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