XTN-5032499 | GLOBAL SERVICE DESK ANALYST (MANDARIN LANGUAGE)

We’re on the lookout for a Global Service Desk Analyst who can bring both technical expertise and top-notch customer service to the team. In this role, you’ll be the go-to person for troubleshooting, ticket management, and team support — ensuring seamless IT service delivery across our global operations.

Bring both technical expertise and top-notch customer service to the team. In this role, you’ll be the go-to person for troubleshooting, ticket management, and team support — ensuring seamless IT service delivery across our global operations.

• Technical Proficiency
• Troubleshooting skills
• Knowledge on Ticketing Systems like ServiceNow
• Customer Service Skills
• Communication Skills
• Team collaboration
• Training and Mentoring skills
• Documentation
• Knowledge and capable of conversing (in oral and in written) in Mandarin language.

Professional Experience:

• Service Desk Analyst, at least 3 years experience on customer service.
• Service Desk Technician, at least 3 years technical experience.