XTN-3386867 | ASSOCIATE PROPOSAL MANAGER (R0011586)

About Talkdesk:
Talkdesk is a global leader in cloud contact center solutions, leveraging generative AI to help enterprises deliver exceptional customer experiences. Our mission is to rid the world of bad customer experience by empowering organizations with innovative, secure, and scalable CX technology.

Role Overview:
Associate Proposal Managers will support the mixed commercial sales team by managing proposal development for small-to-mid-sized business deals. Proposal development involves the creation of written responses to formal requests from prospective and current customers of Talkdesk, such as Requests for Proposal (RFPs), Requests for Information (RFIs), or Due Diligence Questionnaires (DDQs), all of which the Associate Proposal Manager would manage.

In addition, Associate Proposal Managers are expected to work alongside Proposal Coordinators to cover administrative tasks for full proposal managers and senior proposal managers, depending on capacity. These administrative tasks include importing questionnaires and briefing documents into Responsive (our RFP management tool), preparing first drafts of responses using materials from Talkdesk’s content library, and performing proofreading and light copy-editing.

• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

Proposal Administration

• Use Responsive (formerly RFPIO) to dissect RFx documents and import questions and requirements into a collaboration workspace.
• Run Responsive’s “AI Draft” tool on new projects and review AI-generated responses for accuracy.
• Proofread and copy-edit responses written by subject matter experts.
• Complete other ad-hoc tasks as requested by Proposal Managers.

Proposal Writing and Development

• Use the Talkdesk Content Library to write first drafts of responses.
• Research and compose net-new responses for corporate questions and requirements not covered by library content.
• Export proposals from Responsive and perform formatting/desktop publishing for the completed proposal.

Project Management

• Drive the completion of due-diligence questionnaires, RFIs, and mixed commercial RFPs.
• Lead proposal status meetings, including opportunity reviews, strategy reviews and readiness reviews.
• Develop relationships with sales team members within the mixed commercial sales territory and provide support and insight into business development and the paper sales process.

• A bachelor’s degree in writing, communication, marketing or business or four years of compensatory experience in a role that required writing.
• Strong interpersonal communication skills, with the ability to work with cross-functional teams.
• Self-starter mindset, able to quickly learn AI Large Language Model (LLM) tools: Gemini, ChatGPT, Perplexity, Claude etc.
• Strong writing, research, editing, and project management skills.
• Ability to collaborate effectively with technical and non-technical stakeholders.

• 2 years of experience in office administration, technical writing, or proposal management for SaaS, cloud, or enterprise technology companies.
• APMP Foundation certification or higher.
• Experience within a contact center in any capacity.
• Experience with sales training and enablement.
• Familiarity with compliance frameworks (e.g., SOC 2, HIPAA, GDPR) and enterprise security standards is a bonus.
• Demonstrated expertise in developing content for RFPs, RFIs, and information security questionnaires.
• Experience in using RFP tools such as Responsive, Loopio, Ombud, or other RFP software applications.