Job Openings INT-642B963 | CUSTOMER EXPERIENCE ASSOCIATE

About the job INT-642B963 | CUSTOMER EXPERIENCE ASSOCIATE

The Customer Experience Associate is expected to perform tasks quickly and efficiently, with a high level of professionalism and a positive attitude. It is expected that the Customer Experience Associate is capable and able to help manage the front desk, office/facility and clients, may it be internal or external. 

  • You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
  • Making sound decision-making and flexibility to ensure team dynamics and productivity.
  • Competitive salary and benefits
  • HMO + free dependent
  • Access to KMC's exclusive pantry (MadMax Coffee, Lemon water)
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves
FRONT DESK MANAGEMENT: 
  • Provides support on the reception/front desk through: 
  • Answers and disperses calls and inquiries 
  • Welcomes / receives applicants, visitors and clients of the Company 
  • Responds/addresses tenant concerns and walk-in inquiries 
  • Handles daily incoming and outgoing mails 
  • Receives, distributes and files incoming letters, billings, invoices, documents and/or other communications 
  • Manages the front office on a daily basis 
  • Assists photocopy, printing, scanning client request 
  • Gatepass / work permit processing 
  • Prepares and accomplishes errand form 
  • Monitors the cleanliness in concessionaire area 
  • Any ad hoc duties as required 
GENERAL SERVICES / TENANT SERVICES 
  • Point person / Representative in the workplace 
  • Conference room reservations 
  • Reports and coordinates any workplace issues and ensures job completion 
  • Provides administrative support to members 
  • Provides unmatched customer experience 
  • Builds strong relationship with members 
  • Enforces company policies and procedures, and safety and health regulations and standards 
GENERAL ADMIN 
  • Attends ticket request within SLA  
  • Assists office walk tour with prospective client and marketing events 
  • Offers and serves refreshment to Client 
  • Assists and does simple troubleshooting IT concerns like wifi connection, borrow of LAN/ HDMI 
  • Coordinates with vendor for any Client request below 20K 
  • Distributes monthly treats 
  • Follows operational processes and procedures 
  • Enforces house rules and security policy 
GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT  
  • Maintains Office Show-readiness, cleanliness and maintenance 
  • Conducts random facilities walkthrough to report current and urgent issues, and to handle foreseen issues and members’ needs  
  • Coordinates with Customer Experience Lead for any facilities/Building issues 
  • Capable for dealing with local staff and foreign clients 
  • Enthusiastic, Outgoing, responsible, motivated, dedicated, detail oriented and driven personality. 
  • Superb verbal and written communication skills 
  • has high attention to detail, fast learner 
  • Excellent interpersonal skills 
  • Extraordinary multitasking skills 
  • Good time management skills 
  • Capable of working under minimal supervision 
  • Ability to present well to high level clients – local and foreign 
  • Ability to deliver services with the highest standards 
  • Willing to work on a shifting schedule 
  • Willing to be assigned to other KMC sites 

 

  • Knowledge in MS Office applications (MS Word, Excel, Powerpoint, office 365) 

 

 

 

  • Hospitality or Customer service background is a plus 


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