XTN-B098349 | CUSTOMER SUCCESS SALES SPECIALIST

At RANDEM Global, Right People are our biggest asset. We can provide you with the skills and 
opportunity to develop and reach your full potential – what’s most important is that you’re a good fit 
and willing to learn. We know that there is no such thing as the perfect applicant with the complete set 
of skills. We believe in a challenger mindset at RANDEM Global and if you feel that you could 
challenge and develop into this role, then we want to hear from you.  

• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves 

Outbound Prospecting: Initiate cold calls to potential customers using a prepared script to sell 
products or services. 
• Lead Management: Follow up on warm leads and inquiries generated through marketing 
campaigns using various communication channels. 
• Customer Needs Analysis: Listen actively to prospects to identify their pain points and tailor 
your pitch accordingly. Acknowledge and resolve customer queries and/or complaints as 
related to the product and respond promptly to customer inquiries. Take the extra mile to 
engage customers. 
• Customer Service: Build sustainable relationships and trust with customer accounts through 
open and interactive communication. Maintain a positive, empathetic, and professional attitude 
toward customers at all times. Ensure customer satisfaction and provide professional customer 
support. 
• Pipeline Management: Maintain an accurate record of all conversations and sales stages in our 
CRM system. 
• Meeting Targets: Consistently meet or exceed daily/weekly/monthly sales quotas and activity 
KPIs (calls per day, talk time, etc.). 
• Product Knowledge: Stay up-to-date on all product features, pricing plans, and competitor 
offerings. 
• Development: Attend all requested meetings/training with team, manager, clients, 
etc. Communicate and coordinate with colleagues as necessary. Provide feedback on the 
efficiency of the sales process. 
• Other duties, as assigned  

Experience: 2 years of experience in telesales, telemarketing, or a similar sales/customer 
service role. 
• Communication: Exceptional verbal communication skills with the ability to build rapport quickly 
over the phone. 
• Persistence: A resilient "hunter" mentality; the ability to handle rejection with grace and stay 
motivated. 
• Tech Savvy: Proficiency with CRM software (Systems include: WhatsApp, SAP, Livechat, Horizon, 
Salesforce, etc) and basic office suites (Google Workspace/Microsoft Office). 
• Negotiation: Strong persuasion and closing skills. 
• Education: High School Diploma or equivalent; Bachelor’s degree is a plus.

Are you a persuasive communicator who thrives on hitting targets and closing deals? We are looking 
for a high-energy Customer Success Sales Specialist to join our growing team. In this role, you’ll be the 
voice of our company, responsible for reaching out to potential customers, understanding their needs, 
and providing them with solutions that make a real difference. 
If you have a thick skin, a quick wit, and a passion for sales, we want to hear from you.