XTN-C8FB849 | SUPPLIER OPERATIONS SPECIALIST

The Supplier Operations Specialist is responsible for managing all transactional supplier-related activities within Get-e’s global network. Acting as the first line of defense for supplier
communication, this role ensures efficient handling of day-to-day operational requests,
enabling Destination Managers to focus on strategic supplier development.

Based in Manila, this role is a critical part of the Supplier Operations function, designed to
centralize and streamline administrative, financial, and communication workflows across the
supplier lifecycle. 

• Healthcare that’s got your back
  HMO coverage for you + 1 dependent, so you can focus on work (not hospital bills).
• Extra peace of mind
  Life insurance included, because we care about you and your future.
• Easy commute
  We’ve got you covered with a commuting allowance to make getting to work hassle-free.
• Work from the heart of BGC
  Join us in a modern KMC office: great facilities, great vibes, and surrounded by
  everything you need.
• Time off that actually lets you recharge
  15 vacation days + 15 sick days per year. No guilt, just balance.
• Set up for success from day one
  You’ll get a company laptop and the tools you need to hit the ground running

• Act as the first point of contact for suppliers, handling incoming queries via central channels (e.g., Zendesk).
• Manage and resolve payment, invoice, pricing, and general operational inquiries.
• Triage requests efficiently, resolving directly or escalating to Finance or Supplier Management when needed.
• Execute transactional tasks, including payment follow-ups, invoice checks, data updates, and system maintenance.
• Maintain accurate records and ensure all interactions are properly logged and tracked.
• Take operational ownership of Tier 3 (long-tail) suppliers, handling routine communication and issue resolution.
• Identify recurring issues and contribute to process improvements and standardization.
• Collaborate with internal teams (Supplier Management, Finance, Operations) to ensure smooth workflows and clear ownership.

• Bachelor’s degree in Business Administration, Operations, or related field.
• 2–5 years of experience in operations, support, or administrative roles (preferably in a fast-paced or international environment).
• Strong organizational skills and attention to detail.
• Experience handling high-volume requests or ticketing systems (e.g., Zendesk) is a plus.
• Basic understanding of financial processes (invoicing, payments) preferred.
• Excellent communication skills in English (written and verbal).
• Ability to prioritize, multitask, and work efficiently under pressure. 

• Process-driven and detail-oriented
• Strong problem-solving mindset
• Customer/supplier-focused communication
• Ability to work in structured, high-volume environments
• Team player with a proactive attitude