XTN-B88B391 | CUSTOMER SUPPORT ADVOCATE

Customer Service Advocates have a critical role on Zenni’s award-winning Customer Service team. This role supports Zenni’s global customers 24/7/365, through voice, chat, email, SMS and social channels. The right candidate will champion the interests of Zenni customers, ensuring that they receive high-quality and consistent service. This role represents Zenni’s customer-obsessed culture

•  Health Insurance/HMO 
•  Enjoy unlimited MadMax Coffee
•  Diverse learning & growth opportunities
•  Accessible Cloud HR platform (Sprout)
•  Above standard leaves

• Provide an exceptional customer service experience with every interaction via phone, email, chat, SMS, or over social media

• Work closely with other teams including Technology, Product and Site teams to ensure customer feedback is heard, and provide ideas for improvements

• Demonstrate an excellent understanding of our customer base and ensure the tone of the company is in every interaction

• Respond to all customer inquiries in a timely manner regarding order updates, product requests, and resolve all issues

• Demonstrate unparalleled product knowledge and offer exceptional style advice for customers

• You have excellent verbal and written communication skills

• You have a customer-first mindset with an empathic approach to problem-solving

• You are adaptable to a changing or rotating schedule depending on the company’s needs

• You have a can-do attitude. We are looking for someone who is enthusiastic about working every day, and someone who is willing to step-in wherever they are needed

• You are professional, personable and someone who is willing to adapt to change

• You have a creative mind to create memorable customer service experiences

• You go above and beyond to provide outstanding white glove customer service