XTN-AFBB419 | CX AGENT

We are building a small, high-performing team dedicated to our client’s US operations. You’ll be the voice and heart of the customer experience—helping prescribers, patients, and partners with orders, product information, and status updates. This is a role for someone who takes pride in getting the details right, following instructions precisely, and genuinely caring about each customer’s needs. You will work closely with a small, supportive team where collaboration and quality matter most. 

•  Health Insurance/HMO 
•  Enjoy unlimited MadMax Coffee
•  Diverse learning & growth opportunities
•  Accessible Cloud HR platform (Sprout)
•  Above standard leaves

• Deliver exceptional service to US-based customers via phone, email, and other channels.

• Listen carefully to customer needs and provide accurate, timely solutions in line with documented procedures.

• Process and update orders with precision, ensuring compliance and quality standards are met. 

• Maintain accurate, detailed records in the CRM system.

• Keep customers informed on order progress, resolving any issues promptly and empathetically.

• Follow instructions and standard operating procedures exactly, ensuring a consistent, high-quality service.

• Collaborate with colleagues to share updates, solve problems, and improve processes. 

• 2+ years in customer service or CX, ideally supporting US-based customers.

• Experience in retail, insurance, or healthcare preferred but not essential.

• Excellent English communication skills—friendly, professional, and clear.

• Proven ability to follow detailed instructions and maintain accuracy under pressure.

• Empathetic, patient, and customer-focused in every interaction.

• Comfortable working US business hours and adapting to seasonal peaks. 

• Experience working in small, high-performance teams.

• Familiarity with CRM or order management systems.

• Strong organisational skills and a commitment to meeting deadlines.