XTN-3D00407 | SENIOR COLLECTIONS ANALYST

The Senior Collections Analyst plays a critical role in managing and optimizing the accounts receivable process by overseeing a portfolio of customer accounts, ensuring timely payment, and resolving billing disputes. This position requires a high level of independence and expertise to handle complex collection activities, negotiate payment plans, support legal actions when necessary, and maintain accurate financial records.

• Health Insurance/HMO 
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

• Monitor portfolio of accounts and follow collections processes with little oversight.
• Send reminders and collections notices on past due invoices
• Support renewal collections
• Deactivations for past due accounts and/or work stoppage on past due Implementations
• Drive resolution of disputes, including tax, POs, billing, and other issues, while monitoring trends of disputes.
• AR refund requests
• Provide guidance for forecasting of payments in the quarter
• Draft legal demand letters, when appropriate
• Negotiate payment plans within guidelines, and escalate when necessary
• Maintain customer records, including contacts, payment trends, and payment runs
• Calculate and monitor customer collection metrics for the portfolio
• Reconcile customer accounts
• Escalate bankruptcy filings to the lead and manager
• Negotiate payment plans in compliance with internal policies
• Lead discussions with customers and partners on a regular cadence, including escalation calls as required.
• Coach more junior team members, when appropriate
• Build and maintain relationships with internal parties
• Internal projects, as required 

• 5+ years of experience in Collections, with a majority in the Technology Industry
• Experience in the tech and SaaS experience (highly preferred)
• Strong analytical skills; problem solver, high level of curiosity, ability to dive deep, find solutions, and deliver results
• Solid experience with key financial tools and ERP systems (NetSuite preferred) as well as Microsoft Office skills, including Excel and PowerPoint
• Bachelor's Degree or equivalent work experience