XTN-6FB1269 | SOCIAL MEDIA SPECIALIST

The role will require the jobholder to provide full support and take responsibility for the day-to-day Community Management (CM) across all client social media channels i.e. Facebook, Twitter, YouTube, LinkedIn, Instagram, etc, including the Client’s Community platform, to provide best-in-class customer experience/engagement on social media.

• Health Insurance/HMO 
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

• Handle all social media interactions including:Helping customers with their service issues, providing accurate information, and ensuring closure for all cases, including those escalated outside of the team.
  • Engaging customers on our social media properties (contests, content, etc.) to drive feedback
  • Social media monitoring around brand sentiment and reputation
• Moderate the content and engage the members on our community forum.
• Pick up trending issues and report them expeditiously to the team leader.
• Help with social media coverage of events (e.g. Facebook Live) on-ground or remotely.
• Help with ad-hoc projects and tasks (social media & customer care related)
• Edit, proofread, and distribute content in a multi-channel environment.

As previously mentioned.

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