XTN-9940111 | PROGRAM MANAGER

The position requires individuals who are independent, good interpersonal skills, agile, adaptable and has a curious mind to be creative in issue resolutions. Nippon Express Group is a global organization with presence in all continents, and we seek diverse individuals who can work a cross geographical and cultural boundaries.

• Gain experience to manage global customer program and collaborate with internal and external stakeholders in different region
• Exposure to different culture, country regulations and practices expanding employees experience as they progress in their careers

• Management of customer KPI reporting, operational reporting, and issue resolution.
• Manage day to day reporting needs, look at trend analysis for operational concerns as well as provide solutions directly to customers and operational teams.
• Support account manager with process documentation, presentation materials for Monthly Performance Review (MBR)/Quarterly Business Review (QBR), and other customer program needs.
• Onboarding of new customer business using defined implementation methods and project skills.

• Customer service skill
• Familiar with Microsoft Office suite of applications, with emphasis on intermediate to advance Microsoft Excel skills.
• Strong analytical skills and curious mindset for continuous improvements, not accepting status quo without validations.
• Some experience in freight forwarding and/or logistics industry would be a plus.
• Organized and ability to articulate thoughts.
• Ability to perform under pressure and work with deadlines.
• Fluent in written and spoken English.

• Sufficient skill for researching and manipulation of data analysis.