XTN-F623234 | ORDER MANAGEMENT SPECIALIST

Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.

As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.

Planet is headquartered in San Francisco, California, Earth.

✅ Health Insurance/HMO

✅ Enjoy unlimited MadMax Coffee

✅ Diverse learning & growth opportunities

✅ Accessible Cloud HR platform (Sprout)

✅ Above standard leaves

• Review and update sales order information in NetSuite daily to ensure orders are recorded timely, accurately, and completely.
• Follow up proof of delivery with cross function team or obtain it from company website following company’s policy.
• Request fulfillment information by following up with CSM team and ensure information is received timely and completely and record it in NetSuite accurately.
• Request and update professional service information on a quarterly basis and record it properly.
• Identify, resolve, and track booking issues related to agreement, order forms, proof of delivery following the company’s policy.
• Asist with requests and questions regarding booking, billings, cash receipts.
• Proactively communicate issues back to management to ensure issues are solved properly.
• Working with IT to automate order operation manual processes.
• Collaborate in system enhancement and assist with UAT testing as needed.
• Assist revenue accounting and AR team with month/quarter end close including booking journal entries and reconciliations.
• Assist with ad hoc projects and requests.

• A minimum of 2 years’ experience in the order operation management field
• Experience with NetSuite and salesforce
• Problem solving and analytic skills.
• Verbal and written communications skills

• Ability to thrive in a fast-growing environment.
• Positive, get-it-done attitude and agile approach to problem solving.