XTN-8463984 | CUSTOMER SUCCESS MANAGER

As the industry leader in compensation data and technology, PayScale helps organizations #getpayright. PayScale is the only technology solution for managing compensation that provides multiple streams of fresh, transparently curated and validated salary data. Combined with modeling engines that learn continuously and generate recommendations and insight, PayScale empowers HR to price jobs and adjust compensation to reflect real-time changes in the market — all on one trusted data platform.

With PayScale’s Adaptive Compensation Advantage, teams operate with efficiency, focused on outcomes rather than manual data management. To learn how companies like The Washington Post, Perry Ellis International, United Healthcare and The New York Times rely on PayScale to attract and retain top talent, motivate and engage employees and plan their future workforce, visit payscale.com.

Work Information:

• Full time / probationary employment
• Monday to Friday, 10PM-7AM
• HMO on Day 1
• Hybrid set up
• Quarterly engagement activities + Rewards and Recognition
• Weekly Social Hour
• 15 leave credits, upfront, upon regularization
• 16 paid holidays, primarily PH Regular holidays
• Leave monetization
• Fixed night differential

Job Description

What We Do: PayScale's Customer Success team helps our customers utilize our products, services, and data to develop better pay strategies for their organizations. Our Customer Success teams (Customer Success Management, Implementation, Professional Services, Customer Programs, Customer Support, and Customer Operations) work cross-functionally not only to ensure a seamless customer lifecycle, but also to help them reach their business goals, proving the return on investment of their PayScale solution(s).

What You Do: As a Digital Success Manager (DSM) you will partner with the other Customer Success Managers in our high-volume segment to support PayScale's largest customer base. You'll be responsible for the success, growth, and adoption of your customers. We work directly with customers in order to maximize the value they realize with our solutions; engaging from post-sale through renewal and making sure they are moving forward toward their own business goals at each step. Those who are most successful in this role have a high degree of curiosity and a willingness to stretch, learn, develop, and (at times) be uncomfortable.

Day-in-the-Life: As a DSM, a typical day may include the following…

• Proactivley responding to high volume of inbound customer requests to help better utilize their account and subscription
• Discussing project progress, overcoming roadblocks, and product adoption on 2-4 scheduled customer call
• Leveraging Gainsight technology to set follow up tasks and manage next steps
• Meeting internally to act as 'voice of the customer' with our Product, Support, Marketing, or Management teams on how we can increase value and resolve concerns

Qualifications

• 1+ years of customer success experience (required)
• SFDC Salesforce and Gainsight knowledge are a plus
• Compensation and HR industry knowledge are a plus
• Positive, strategic, and analytical mindset is necessary