XTN-9164548 | ZOOM: PORTING SPECIALIST

The Purpose Driven Career Objectives of a Porting Specialist

The Porting Specialist is responsible for triaging order fall outs and preparing Local Service Requests (LSR) using information from telephone work order, ensuring accuracy and completion; submit orders to multiple Local Exchange Carriers (LECs / ILECs) across multiple markets (Global) where LSR requirements/business rules may vary. Responsibilities will also include follow-up, carrier escalations, provisioning and system updates, and project/quality management. This position fulfills an administrative and technical support role within the Customer Provisioning team by meeting core performance objectives and by addressing order-impacting issues with Zoom’s internal/external customers.

To apply for [role], you are excellent at:

• Prepare Local Service Request (LSR) utilizing carrier applications and interfaces (Globally).
• Submit, track and document LSR orders to Local Exchange Carriers (Across the Globe), using various internal and external systems.
• Monitor submitted LSR orders to ensure Firm Order Confirmation (FOC) received within regulated timeframes and resolve order rejects within a timely manner and escalate as needed.
• Proactively manage internal system milestones, carrier issues and order supplements to ensure order completion within established time-sensitive intervals.
• Utilize trouble-shooting techniques to escalate and resolve order jeopardies of a simple and complex nature with ILECs/CLECs.
• Identify solutions to challenges that will make LEC Services more effective and efficient with openness to creativity, innovation, and change.
• Provision Emergency addresses across multiple markets; reject for prequal failures work with our e911 vendor and internal teams on prequal failures.
• Provide guidance and feedback to various teams (Both internal/external) as well as customers regarding project schedules to identify when each task will be performed and identify risks.
• Quickly troubleshoot and resolve porting escalations from customers, sales, onboarding, and other support teams at any time through various mediums.
• Other duties as assigned

Your Success Profile includes:

• 1+ years Telecom experience is preferred.
• High School Diploma or GED is required. Associate’s or bachelor’s degree is preferred.
• Handling of escalation calls and de-escalating customers in a professional manner.
• Must be able to handle urgent and multiple tasks, projects and prioritize them accordingly.
• Must be dependable and amenable to rotating schedule.
• Proficiency with Microsoft Office applications such as Word, Excel, etc.
• Experience with various CRM platform a plus.
• Knowledge of common systems integrations and various automation will be helpful.
• Knowledge of common Local Number Portability systems will be helpful.
• Solid time management, organizational skills, multi-tasking skills and analytical skills.
• Mature judgment and the ability to work independently and efficiently.
• Flexible, Punctual, regular, and consistent attendance.
• High degree of accountability, accuracy and attention to detail.
• Ability to be a team player and have a comfort level working within a fast-paced team environment.
• Must exhibit professionalism and a positive attitude and enjoy working with clients and various teams internally

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!