Job Openings INT-EAE2255 | CUSTOMER EXPERIENCE LEAD

About the job INT-EAE2255 | CUSTOMER EXPERIENCE LEAD

The Customer Success Lead is expected to perform tasks quickly and efficiently, with a high level of professionalism and a positive attitude. It is expected that the Customer Success Lead is capable and able to help manage the front desk, office/facility and clients, may it be internal or external. 

 

The main responsibilities of a CUSTOMER EXPERIENCE LEAD include:

FRONT DESK MANAGEMENT: 
  • Provides support on the reception/front desk through:
  • Answers and disperses calls and inquiries 
  • Welcomes / receives applicants, visitors and clients of the Company 
  • Responds/addresses tenant concerns and walk-in inquiries 
  • Handles daily incoming and outgoing mails 
  • Receives, distributes and files incoming letters, billings, invoices, documents and/or other communications 
  • Manages the front office on a daily basis 
  • Assists photocopy, printing, scanning client request 
  • Gatepass / work permit processing 
  • Prepares and accomplishes errand form 
  • Monitors the cleanliness in concessionaire area 
  • Any ad hoc duties as required 

GENERAL SERVICES / TENANT SERVICES 

  • Point person / Representative in the workplace 
  • Conference room reservations 
  • Reports and coordinates any workplace issues and ensures job completion 
  • Provides administrative support to members 
  • Provides unmatched customer experience 
  • Builds strong relationship with members 
  • Enforces company policies and procedures, and safety and health regulations and standards 

GENERAL ADMIN 

  • Attends ticket request within SLA  
  • Assists office walk tour with prospective client and marketing events 
  • Offers and serves refreshment to Client 
  • Assists and does simple troubleshooting IT concerns like wifi connection, borrow of LAN/ HDMI 
  • Coordinates with vendor for any Client request below 20K 
  • Distributes monthly treats 
  • Follows operational processes and procedures 
  • Enforces house rules and security policy 

GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT  

  • Maintains Office Show-readiness, cleanliness and maintenance 
  • Conducts random facilities walkthrough to report current and urgent issues, and to handle foreseen issues and members’ needs  
  • Coordinates with Customer Success Lead for any facilities/Building issues 

 


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