INT-EC18564 | OSS TECH 1

OSS Tech 1 is responsible for providing technical assistance to all end-users and IT infrastructure support. His/her main responsibility is to ensure all IT related issues or request are being facilitated.   

The main responsibilities of a OSS TECH 1 include:

• Provides first-line investigation and diagnosis  
• Resolves and closes incidents/service requests as per help desk procedures & allocated timelines  
• Escalates unresolved incidents/service requests within agreed timescales  
• Logs relevant incident/service request details per help desk procedures  
• Communicates with client regarding incident progress  
• Ensures tickets are always updated until issues are resolved  
• Conducts hardware and software maintenance and support  
• Performs IMAC (Install, Move, Add and Change)  
• Local network support and/or assists centralized Network team  
• Working knowledge of office automation products and computer peripherals, like biometric, CCTV, printers and scanners  
• Assists Asset Management Team in inventory of IT assets  
• Performs deployment and movement of IT assets  
• Performs additional task that may be assigned by the immediate supervisor