XTN-4459260 | 2ND LINE TECHNICAL TEAM ANALYST

This is a full-time role based in the Philippines. You will be working directly with our clients on the latest technologies including Microsoft 365, Azure, Intune, Windows, macOS, desktop, server management tools & networking products.

• Health Insurance/HMO 
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

• Deliver outstanding customer service 
• Be the technical escalation point for the 1st line team
• Assist with the research and development of products

• An MSP background
• Good written & phone skills with at least 5 years’ experience
• Able to demonstrate support knowledge to a 2nd line level of the following technologies:
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Entra
  • Intune
  • Windows Server (2019 / 2022)
  • Active Directory 
  • Windows networking 
• Basic routing, switching and Firewall rules
• Printer troubleshooting

Certifications

• MD-102
• AZ-140
• AZ-104

• Technical Experience
• Good customer service skills
• Experience with M365 and Azure