INT-70F0221 | CUSTOMER EXPERIENCE SENIOR ASSOCIATE

The Customer Experience Associate is expected to perform tasks quickly and efficiently, with a high level of professionalism and a positive attitude. It is expected that the Customer Experience Associate is capable and able to help manage the front desk, office/facility, and clients, it can be internal and or external.

The main responsibilities of a CUSTOMER EXPERIENCE ASSOCIATE include:

FRONT DESK MANAGEMENT: 

• Provides support on the reception/front desk through: 
• Answers and disperses calls and inquiries 
• Welcomes / receives applicants, visitors and clients of the Company 
• Responds/addresses tenant concerns and walk-in inquiries 
• Handles daily incoming and outgoing mails 
• Receives, distributes and files incoming letters, billings, invoices, documents and/or other communications 
• Manages the front office on a daily basis 
• Assists photocopy, printing, scanning client request 
• Gatepass / work permit processing 
• Prepares and accomplishes errand form 
• Monitors the cleanliness in concessionaire area 
• Any ad hoc duties as required 

GENERAL SERVICES / TENANT SERVICES 

• Point person / Representative in the workplace 
• Conference room reservations 
• Reports and coordinates any workplace issues and ensures job completion 
• Provides administrative support to members 
• Provides unmatched customer experience 
• Builds strong relationship with members 
• Enforces company policies and procedures, and safety and health regulations and standards 

GENERAL ADMIN 

• Attends ticket request within SLA  
• Assists office walk tour with prospective client and marketing events 
• Offers and serves refreshment to Client 
• Assists and does simple troubleshooting IT concerns like wifi connection, borrow of LAN/ HDMI 
• Coordinates with vendor for any Client request below 20K 
• Distributes monthly treats 
• Follows operational processes and procedures 
• Enforces house rules and security policy 

GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT  

• Maintains Office Show-readiness, cleanliness and maintenance 
• Conducts random facilities walkthrough to report current and urgent issues, and to handle foreseen issues and members’ needs  
• Coordinates with Customer Success Lead for any facilities/Building issues