XTN-342A419 | RENEWALS REPRESENTATIVE - BILINGUAL KOREAN OR JAPANESE

Zoom is the world leader in video communications with the highest customer satisfaction in our industry. We have been expanding rapidly since our Series D investment from Sequoia at a $1 billion valuation. Zoom was recently awarded the 5th Best SMB Company to Work for in the United States by Glassdoor (based on anonymous employee reviews). Now is the time to join our team of motivated and passionate people as Zoom grows to provide frictionless communications for businesses and organizations across the world. Visit zoom.us and follow us on Twitter (@zoom_us) and Facebook (Zoom Video Communications).

The main responsibilities of a Renewals Representative - Bilingual Korean or Japanese include:

• Engage Zoom partners about their renewals to retain as much business as possible    
• Engage customers who may be at risk of canceling due to customer satisfaction issues and/or threat of competitor    
• Evaluate accounts that have been flagged as at-risk based on usage metrics, and facilitate internal conversations to drive customer retention    
• Keep up-to-date notes on significant risk situations for proper forecasting.    
• Other operational tasks that are related to the Renewal’s team day to day business    
• Effectively work cross-functionally with CSMs, Sales, Engineering, Support, and Executives.