XTN-C4BD453 | WIFI AND END-USER SUPPORT OFFICER

For over 45 years, Advizex has helped businesses navigate the changing landscape of information technology (IT) to find the right solutions to achieve their business objectives.   To create true business value our innovative solutions are designed to meet customers’ individual business needs. Our people bring deep technical expertise and real-world experience to develop lasting business relationships. Through our deep heritage built from Applications to Infrastructure are essential elements of our approach driving adoption of new innovative solutions. Today, it is the further integration of Applications and Infrastructure that unleashes the power of Software Designed IT Modernization and Cloud Computing with Security requirements as the underpinning of these focused solutions.

We pride ourselves on providing exceptional Managed IT services to our clients. Our team believes that the way to build trust and a long-term client relationship is by ensuring that expectations are crystal clear, making our work transparent, and being great communicators.  Advizex brings in-depth and proven expertise to managed services. We view technology holistically, which means we take the time to understand our customers’ business environment and objectives before delivering actionable ideas to improve our customers’ IT infrastructure and user experience.

Position Overview:

We are hiring a WiFi and End-User Support Officer to join our Global Support Center. This hybrid role bridges enterprise WiFi infrastructure support with frontline Help Desk troubleshooting. As part of our growing WiFi-as-a-Service initiative, you will play a critical role in ensuring seamless connectivity and technical support for end users across a global enterprise environment. This officer-level position is ideal for a technically proficient professional who thrives in both system-level diagnostics and user-facing support. You’ll be empowered to monitor wireless environments, resolve complex connectivity issues, and contribute to the evolution of our wireless services.

This officer-level position is ideal for a technically proficient professional who thrives in both system-level diagnostics and user-facing support. You’ll be empowered to monitor wireless environments, resolve complex connectivity issues, and contribute to the evolution of our wireless services.

• Health Insurance/HMO 
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

• Provide frontline technical support for:
  • Laptop and desktop configuration and troubleshooting (Windows/macOS)
  • Mobile device setup and connectivity (iOS/Android)
  • Email, VPN, and wireless access issues
• Assist users with onboarding to corporate WiFi and resolve authentication or connectivity failures.
• Monitor wireless infrastructure using platforms such as SolarWinds, Cisco/Meraki dashboards, or equivalent tools.
• Troubleshoot and escalate issues related to wireless access points, signal degradation, and performance bottlenecks.
• Document service tickets, troubleshooting steps, and resolutions in the service management system.
• Ensure follow-up and resolution confirmation with end users.
• Collaborate with network engineers and Tier 2/3 support teams for advanced issue resolution.
• Participate in shift-based coverage as part of a global support model.

• Minimum 5 years of experience in Help Desk or Service Desk support.
• Strong understanding of networking fundamentals: IP addressing, DNS, DHCP, SSIDs.
• Proficiency with remote troubleshooting tools and ticketing systems (e.g., ServiceNow, Bomgar, Microsoft Teams).
• Excellent customer service, written, and verbal communication skills.
• Strong organizational skills with the ability to multitask and prioritize effectively in a shift-based environment.

• Exposure to enterprise WiFi infrastructure (Cisco, Meraki, Aruba).
• Familiarity with wireless authentication protocols (WPA2-Enterprise, RADIUS, EAP-TLS).
• Experience using wireless troubleshooting tools (e.g., WiFi analyzers, SolarWinds, Splunk).
• Knowledge of configuring wireless profiles, certificates, and mobile device policies.
• Certifications such as ITIL, CompTIA A+, or Network+ are highly desirable.