XTN-1B53246 | IMPLEMENTATION PROGRAM MANAGER

An Implemention Program Manager is responsible for building and maintaining customer relationships to ensure timely implementations. 

• Health Insurance/HMO 
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

• Be the main point of contact for the client /liaise with the client, during the implementation phase
• Host on-going internal and client facing meetings to monitor progress, identify and track issues and be the main coordinator to and for the client
• Coordinate and work with internal teams (i.e. Product, UX, Engineering, Sales) to communicate requirements and timelines
• Work closely with customers to ensure their continued satisfaction 
• Manage, defuse, and resolve in-project issues, escalations and crises
• Manage multiple projects at once across global time zones 
• Facilitate the transition into Support and Account Management upon the conclusion of implementation.

• SaaS knowledge
• API functional knowledge
• At lest 3 years of experience in Client Management
• Demonstrating proficiency to present with PowerPoint and use various Microsoft Office tools like Excel, Word, Outlook.
• Ability to learn to communicate and demonstrate company and product benefits and best practices 
• Excellent attention to detail and commitment to both accuracy and quality 
• Excellent interpersonal and verbal communication skills 
• Excellent and creative problem-solving skills 
• Emotional Intelligence & Flexibility 
• Excellent time management and organizational skills 
• Must be self-starter and able to work in a rapidly expanding and changing environment

• PMP certified (good to have)