Job Openings INT-5112938 | IT OSS TECH 1

About the job INT-5112938 | IT OSS TECH 1

OSS Tech 1 is responsible for providing technical assistance to all end-users and IT infrastructure support. His/her main responsibility is to ensure all IT related issues or request are being facilitated.   

  • Competitive salary and benefits
  • HMO + free dependent
  • Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)  
  • Diverse learning & growth opportunities  
  • Accessible Cloud HR platform (Sprout)  
  • Above standard leaves
  • Provides first-line investigation and diagnosis  
  • Resolves and closes incidents/service requests as per help desk procedures & allocated timelines  
  • Escalates unresolved incidents/service requests within agreed timescales  
  • Logs relevant incident/service request details per help desk procedures  
  • Communicates with client regarding incident progress  
  • Ensures tickets are always updated until issues are resolved  
  • Conducts hardware and software maintenance and support  
  • Performs IMAC (Install, Move, Add and Change)  
  • Local network support and/or assists centralized Network team  
  • Working knowledge of office automation products and computer peripherals, like biometric, CCTV, printers and scanners  
  • Assists Asset Management Team in inventory of IT assets  
  • Performs deployment and movement of IT assets  
  • Performs additional task that may be assigned by the immediate supervisor 
  • Excellent customer interface skills 
  • Good interpersonal communication skills 
  • Understanding of customer satisfaction principles and practices 
  • Ability to write technical support documentation 
  • Team player 
  • Ability to work under pressure 
  • Good organizational and time management skills 
  • Good analytical and problem-solving skills 
  • Maintains strong attention to detail in high-pressure situations 
  • Strong communications skills, both written and oral  
  • Excellent customer interface skills 
  • Good interpersonal communication skills 
  • Understanding of customer satisfaction principles and practices 
  • Ability to write technical support documentation 
  • Team player 
  • Ability to work under pressure 
  • Good organizational and time management skills 
  • Good analytical and problem-solving skills 
  • Maintains strong attention to detail in high-pressure situations 
  • Strong communications skills, both written and oral  

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