XTN-C89E941 | PEOPLE OPERATIONS QUALITY IMPROVEMENT-ASSURANCE ANALYST

We are looking for an experienced HR Quality Assurance Analyst as we expand the team supporting our People Operations shared services function. This role involves overseeing the data analysis and intake process, ensuring data quality and accuracy, and delivering actionable insights to drive strategic initiatives for People and Places. This role will be responsible for auditing, testing, analyzing, and ensuring the quality of People Operations processes and tasks. You’ll play a critical role in developing and executing quality assurance practices, reports, and audits. You will lead quality audits across the Shared services team and use the data to identify trends and areas for opportunity and improvement, The role will utilize Workday, ServiceNow and applicable reporting tools to ensure accuracy of data in People and places processes and fields while supporting dashboards, SLA mgmt. and overall auditing of the Pops function.  

The main responsibilities of a People Operations Quality Improvement-Assurance Analyst include:

• Partner with Digital Solutions and People Ops leaders in developing and implementing a governance methodology aimed at improving the quality of data
• Build out and validate Workday reports and audits
• Work collaboratively with various internal departments to help implement data driven solutions.
• Comprehensively understand workflows to identify areas of process improvement, risks and bottlenecks
• Partner with the Analytics team to develop and maintain data models, dashboards, and reports for analysis and to ensure data accuracy and integrity
• Analyze different types of data and evaluate effectiveness of various people processes/programs implemented and utilize data driven insight to make recommendations and identify opportunities
• Contribute to the development, implementation, monitoring, and continuous improvement of People Ops Quality programs and initiatives.
• Deliver shared services development and quality performance review efforts by: coordinating and conducting utilization and performance reviews utilizing multidisciplinary criteria and guidelines, and take a systematic approach to quality improvement; identifying performance areas of improvement for the team and provide feedback and coaching as needed;
• Data Integration. Design and implement processes for integrating data from various sources/systems
• Participate in Design and UAT testing for cross-functional processes and enhancements
• Conducts data quality checks across various data sources such as Workday, ServiceNow and The Landing.
• Identify data quality issues and determine proper course of action
• Create Dashboard in ServiceNow and find/analyze trends
• Track KPIs and SLAs across the People Operations team  
• Ability to drive decisions that impact the organization’s credibility, operations, and services.