XTN-7237189 | TECHNICAL WRITER & TRAINER

Company | Department Overview

Kroll Business Technology works with law firms, banks, large corporations, agents and issuers to provide a myriad of global business technology services, including workflow management solutions, contract and management system review, strategic communication solutions, legal research, virtual meeting hosting and business process outsourcing. As a division of Kroll, Kroll Business Technology and its affiliates employ more than 3,500 employees in over 70 offices around the world.

https://www.krollbusinessservices.com/services/business-technology

This individual will join a team executing numerous client service responsibilities related to administering several software as a service solutions. 

The Position

A Technical Writer & Trainer at Kroll Business Technology works directly with SME’s (Subject Matter Experts) to define, develop and deploy effective learning solutions throughout the organization.  This resource will assist with development and execution of training modules to support Kroll Business Technology’s continued focus on providing the best in class service.  The Technical Writer & Trainer will author, organize and maintain a wide variety of complex documentation artifacts (e.g. Standard Operating Procedures (SOPs), process-flows, user guides, manuals, and procedures).  The right candidate will have a passion for delivering training (virtually) and experience writing and managing training documentation. 

Responsibilities

• Working with Product Owners and Operational Support teams to understand the products we offer and help to write user support guides
• Working with department managers and supervisors to maintain the respective departments’ standard operating procedures by writing new procedures, revising current procedures, and tracking the SOP review through final approval
• Collaborate with departmental personnel to understand procedures, gather information, analyze procedures, address issues, resolve problems and implement change
• Assist in coordinating the layout and organization of these written materials and support the development and management of a Knowledge Base
• Partner with cross functional (SME's) to create accurate content for training programs that align with predetermined training objectives
• Assist in the development of eLearning work plans with milestones, deliverables and timelines
• Create/revise training courses/manuals
• Conduct internal training to employees

Requirements

• Bachelor’s degree
• 5+ years of experience in authoring documentation material
• Fluent in English, strong verbal and written communication skills, and experience in customer and client service
• A strong understanding of learning theory, especially adult learning theory and up-to-date knowledge of effective training strategies
• Ability to communicate ideas verbally, textually and pictorially and transfers that skillset into the e-learning development

Good to have: Project Management experience, and familiarity with popular e-learning platforms such as 360learning or Percipio a plus.

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!