XTN-B70A750 | TRANSITION ENGINEER (OFFICE 365 AND DEVICE MANAGEMENT)

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world. 

The Opportunity: 

ECI has an exciting opportunity for a Transition (Office 365 & Device Management) Engineer, who will "see the world through the eyes of the customer” delivering workstation and mobile device platform conversions to our clients in the financial services, life sciences, legal and manufacturing verticals just to mention a few. Your typical day will involve migrating, educating, and supporting end users as part of their cloud onboarding journey.

In this role, the successful Transition (Office 365 & Device Management) Engineer will have the opportunity to work with the some of the latest workstation and device management technologies across a myriad of clients in an organization that fosters an ownership culture, in which every employee takes personal responsibility for ECI’s success.

What you will do:

• Resolve O365 and device conversion project support cases and work orders associated with end-user cloud migrations.
• Work directly with end users and manage their cloud migration experience.
• Provide accurate, comprehensive notes on work performed to account for time spent with customers
• Provide end-user software support on common productivity technologies such as Microsoft Office Suite, Microsoft Teams, SharePoint Online, OneDrive.
• Support and troubleshoot common mail platform and security systems such as Microsoft Exchange, Proofpoint Essentials and Mimecast
• Provide support of Active Directory such as add/remove users, password resets, Group Policy application, task scheduling
• Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device/Mobile Application Management, Anti-Virus/Anti-Malware
• Participate in after-hours client cloud migrations/conversions
• Apply basic understanding of network principles such as DNS, DHCP, TCP/IP

Who you are:

• 2-5 years’ experience as a support engineer
• Advanced knowledge of Microsoft Office suite
• Understanding of e-mail and spam technologies
• Hands-on hardware experience with desktops, laptops, and mobile devices
• Familiarity with file system support including permissions, sharing, backups and restores
• Experience with cloud platforms such as Microsoft 365 suite and Intune
• Experience in Desktop and mobile device support (Windows, iOS, Android)
• Good written and oral communication skills
• Goof interpersonal skills, with a focus on rapport-building and managing expectations
• Highly self-motivated and directed, in a fast-paced team environment
• Sharp attention to detail with proven analytical and critical thinking skills
• Effective time management and excellent prioritization skills

Bonus points if you have:

• Experience with Managed Service Providers (MSP)
• Hands-on experience administering Microsoft 365 and Intune

ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more!  If you believe you would be a great fit and are ready for your best job ever, we would like to hear from you!

Love Your Job, Share Your Technology Passion, Create Your Future Here!

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!