Customer Support Business Analyst (Zenni)

Customer Support Process Business Analyst COE Manila, Philippines

Description

We are currently seeking a skilled and analytical professional to join our team as a Customer

Support Business Analyst. In this role, you will play a crucial part in gathering and analyzing

data, identifying trends, and providing insights to enhance the overall efficiency and

effectiveness of our customer support operations. Your work will contribute directly to informed

decision-making and process improvements within our organization.


Requirements

Proven experience as a business analyst, preferably in a customer support or related

domain.

Strong data analysis skills with proficiency in tools such as Excel, Looker, Tableau or other

data analytics platforms.

Excellent communication skills to collaborate with stakeholders and translate business

needs into actionable insights.

Ability to conduct thorough requirements analysis and document detailed functional

specifications.

Familiarity with customer support processes, KPIs, and industry best practices.

Experience in utilizing business intelligence tools for reporting and visualization.


What skills do you need?

Proficiency in data visualization tools such as Looker, Tableau, or Power BI.

Strong problem-solving skills and the ability to propose innovative solutions.

Effective project management skills with the ability to prioritize and manage multiple

tasks.

Knowledge of CRM and CCaaS systems and their integration with business processes.

Comfortable working with cross-functional teams and diverse stakeholders.

Continuous learning mindset to stay updated on industry trends and emerging

technologies.

Analytical thinking with a focus on translating data insights into actionable strategies