XTN-FD28348 | IT SUPPORT ENGINEER

Functional overview

We are growing rapidly and are looking for superstars to join our Rocketship!

As part of our rapid growth, we are looking for an experienced Support Engineer with a
background and expertise in supporting a global organization with their internal IT needs to join
our team!

The Support Engineer’s primary role will be to provide continuous IT support, work on
complicated technical issues, addressing our employees needs with troubleshooting, and
providing step by step solutions. The ideal candidate will have experience with Software as a
Service (SaaS) products such as Okta, Google Workspace, Zendesk, Slack, Zoom, as well as
strong technical skills and problem-solving abilities in both Mac and Windows.

Duties and responsibilities

• Participate as a member of our global 24x7 support team, including an on-call rotation for off
  hour support.
• Provide expert support to our Axonius employees on endpoint (Mac & Windows), applications
  and technology needs.
• Create and maintain technical documentation, user process documentation, and instructional
  videos.
• Maintain and support the corporate infrastructure in Axonius offices, including AV, desk
  configurations, and general networking support.
• Provide training and knowledge transfer to other employees as necessary.
• Responsible for proper onboarding and offboarding processes for employees, including
  hardware procurement and access provisioning.
• Ensure compliance with patching and security policies on all Axonius corporate machines.
  Assist in troubleshooting software installs and configurations on corporate applications. 

Minimum qualifications

• Background and 2 + years of experience in IT Service Desk operations
• 2+ years of experience in IT support in an environment with both Windows and MacOS and
  supporting Okta managed applications.
• Strong experience in Google Workspace, Slack, and other industry leading SaaS
  applications.
• Strong knowledge of PC/Mac operating systems, applications, networks, and hardware
• Experience administering Zoom conferencing and modernized user experience.
• Experience with working with ticketing systems Zendesk is preferred.
• Strong technical skills, including knowledge of operating systems, networking, hardware, and
  software.
• Excellent problem-solving and communication skills.
• Ability to work independently, multi-task, and establish priorities.
• Passion for learning, improving, and Growing in the field of IT.
• Strong communication skills, including presentation skills and ability to tailor communications
  for the intended audience.
• Ability to participate in an on-call rotation that includes nonstandard office hours to achieve
  24x7 support.
• Occasional travel may be required.

Advantage

• Experience working with a globally distributed team.
• Strong communication skills, written and verbal, in both Hebrew and English