Senior Human Resources Manager

The Senior Human Resources Manager is responsible for aligning business objectives with employees and management. The position serves as a consultant to management on human resource-related issues, specifically driving results through ownership and execution of Employee Relations, Talent Planning and Succession, Learning & Development, Employee Engagement, Annual Performance Reviews, Organization Design and People Data Analytics.

Duties and Responsibilities: 

PRIMARY ROLE

• Formulates partnerships across business units with value-added service to management and employees that reflects the objectives of the organization. Maintains an effective level of business literacy about the business and organizations financial position, its midrange plans, its culture, and its competition with laser focus on the goal of enhancing business performance.
• Leads people data gathering and analytics to enable all lines of businesses with people strategies and execution.
• Identifies and supports the business in successfully delivering credible, customer focused, cost-effective and innovative solutions using a range of techniques.
• Translate the resourcing requirements and Talent Management information into achievable resource plans.
• Collaborates with HR counterparts in Talent Acquisition, Compensation & Benefits and People Experience in ensuring highest level of employee and customer experience across all business units.
• Manage a team of HR Business Partners servicing international Clients on related HR matters, providing guidance when appropriate.

STRATEGIC HUMAN RESOURCES BUSINESS PARTNER

• Create, drive and execute strategic workforce planning to achieve business unit targets inclusive of seasonal hiring. Ensure organizational readiness and capability to deliver results; right people, right place, right time. Encourage building strength through diversity and inclusion.
• Develop people strategies, create future leaders, and drive a high performance and engagement culture through talent management, performance management and leadership development
• Develop and maintain an independent, trusted advisor relationship with business leadership and a professional network of relationships within and outside KMC Solutions Inc.
• Ensure Employee Relations best practices and training, conduct investigations and propose corrective actions.
• Provides HR guidelines and interpretation for escalated issues.
• Maintains knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required.

HUMAN RESOURCES SERVICE DELIVERY

• Point of Contact for all employment certifications in relation to ones employment including mandatory contributions and clearance certificates.
• Conducts and facilitates HR-related enablement sessions to ensure that employees are kept updated as well as informed on the latest policies, guidelines and systems in use essential to the completion of the employees work.
• Conducts regular site visits to clients and be involved in status checks meetings with each to better understand the HR needs of the business.

• Administer the Timekeeping Process including but not limited to ensuring that all employees are included and informed of their employee data prior to endorsement to Payroll.

PERFORMANCE MANAGEMENT

• Ensure timely communication, execution and completion of the performance evaluation process for beginning, mid and year end appraisals.
• Oversees and Reviews Employee Movement documentation to ensure accuracy in records and employees are updated of their new movements and/or status within the organization.

EMPLOYEE ENGAGEMENT

• Provides partnership to the business unit to identify strategies to increase employee engagement through effective communication, policies, and practices.
• Oversees all HR proponents in company events and is involved in the design and development of each initiative and ensures these are aligned with business needs.

SPECIAL PROJECTS

• Is tasked to take on additional projects as necessary and as per instructed by immediate superior or by management.

Minimum Qualification

• Bachelor's Degree in Psychology, Industrial Psychology, Organizational Development, Human Resources Management or related field/experience.
• At least 10 years experience in HR roles with specialization in Employee Relations and at least another HR discipline from the outsourcing/offshoring industry
• At least 5 years of people management experience
• Proficient in Microsoft Office Suite
• Strong Employee Relations experience (rank and file to executive level)
• Strong Project Management Skills
• Experience from the outsourcing/offshoring industry is preferred

Minimum Competencies

• Proficient Oral and Written Communication Skills
• Creativity and Innovation

• Organization Development - Advanced
• Influencing Skills: Strategic HR Business Partnering, Managing Diversity, Interpersonal Sensitivity, Political and Business Savvy