About the job XTN-86C3248 | RENEWALS MANAGER I
Payscale gives employers and employees confidence to know the what and why behind pay. With our leading data, technology, and experience we make it easier for you to connect compensation to goals.
As the industry leader in compensation management, Payscale is on a mission to help job seekers, employees, and businesses get pay right and to make sustainable fair pay a reality. Empowering more than 50 percent of the Fortune 500 in 198 countries, Payscale provides a combination of diverse and dynamic data sources, experienced compensation services, and scalable software to enable organizations such as Target, United Healthcare, Gainsight, eBay, and The Washington Post to make fair and appropriate pay decisions. To learn more, visit www.payscale.com.
- Paid Philippine Regular holidays + 1 additional Payscale holiday (Global Mental Health Day)
- 15 paid days of additional leave, credited up front upon regularization and refreshed annually. Unused leave are monetized.
- Maxicare coverage +1 dependent
- Fixed work schedule, Monday through Friday 10pm-7am Manila
What we do: Retention is the lifeblood of our business, and the Customer Renewals Manager is responsible for retaining clients in their given book of business and meeting monthly/quarterly/annual renewal quotas. This role will manage the complete customer renewal process, which includes overseeing renewals, identifying upsell and downsell opportunities, and addressing potential cancellation requests.
Key Responsibilities:
- Manage all assigned customer renewals, ensuring contracts are renewed smoothly and on time.
- Proactively engage customers regarding renewal terms, identifying opportunities for upselling or resizing as appropriate.
- Address and resolve customer concerns related to renewals, focusing on customer retention.
- Collaborate with account teams to prepare customer-specific renewal or termination documentation.
- Validate and update customer contact information and secure necessary signatures.
- Maintain detailed records of all renewal activities and relevant documentation.
- Identify and address data discrepancies, coordinating with relevant teams to ensure CRM data accuracy.
- Experience in account management, customer success, or a similar field.
- Strong communication, negotiation, and problem-solving skills.
- Familiarity with CRM systems like Salesforce.