XTN-5312952 | SALES AND RETENTION TEAM LEADER

Panda is looking for a dynamic and experienced Sales and Loyalty Team Lead to oversee a team of customer service representatives and sales agents. The ideal candidate will possess strong leadership skills, a customer-centric mindset, and a deep understanding of sales techniques and customer loyalty strategies. This role requires both strategic thinking and hands-on management to ensure the team meets and exceeds their targets while providing an exceptional experience to our customers.

• Competitive salary and benefits package.
• Opportunity for career advancement within a growing organization.
• Dynamic and collaborative work environment.

If you are passionate about leading a team to success while delivering exceptional service to our customers, we would love to hear from you! Apply today to join Panda Waste's team and help us continue to grow our customer base and loyalty programs.

• Team Leadership & Coaching:

• • Lead, mentor, and manage a team of sales and loyalty agents to ensure optimal performance and customer satisfaction.
  • Provide ongoing coaching and training to improve individual and team performance.
  • Conduct regular one-on-one meetings to set goals, track performance, and offer constructive feedback.
  • Foster a positive team culture that promotes collaboration, accountability, and a commitment to service excellence.

• Sales Management:

• • • Drive team sales targets, ensuring the team meets or exceeds monthly quotas for new customer acquisitions and service upgrades.
    • Monitor call center metrics such as conversion rates, sales volumes, and customer satisfaction to measure team success and identify areas for improvement.
    • Analyze sales data and trends to develop strategies for increasing customer retention and expanding sales opportunities.
    • Ensure the team follows up on leads and converts inquiries into long-term business relationships.
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• Customer Loyalty Program:

• • • Implement and oversee customer loyalty initiatives, ensuring retention and satisfaction by offering personalized service and rewards programs.
    • Identify opportunities to upsell and cross-sell Panda Waste services to existing customers.
    • Handle escalated customer issues or complaints professionally and promptly, resolving any conflicts while maintaining customer trust and loyalty.
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• Reporting & Analysis:
  • • Provide regular reports to management on team performance, sales progress, and customer feedback.
    • Track key performance indicators (KPIs) and analyze trends to identify areas for improvement in both sales and customer loyalty efforts.
    • Develop and implement strategies to enhance team productivity, morale, and sales outcomes.
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• Collaboration & Process Improvement:
  • • Work closely with other departments, including marketing and operations, to align sales efforts with company goals.
    • Continuously improve processes and workflows to increase operational efficiency and team effectiveness.
    • Act as a liaison between upper management and the sales and loyalty team, ensuring clear communication and alignment of objectives.

• Experience:
• Minimum of 3-5 years of experience in a call center environment, with at least 2-3 years in a leadership or supervisory role.
• Proven track record in sales and customer loyalty management.
• Experience working with customer relationship management (CRM) software and other sales tracking tools.
• Skills:
• Excellent communication and interpersonal skills, with the ability to inspire and motivate a team.
• Strong problem-solving abilities and conflict resolution skills.
• Ability to analyze data and use insights to drive sales and improve customer retention strategies.
• Highly organized and capable of managing multiple priorities in a fast-paced environment.
• Education:
• A Bachelor’s degree in Business, Marketing, or a related field is preferred, though not required.