XTN-5431720 | JAPANESE BILINGUAL SERVICE DESK ASSOCIATE

We are looking for a Japanese Bilingual Service Desk Agent to provide technical support and assistance to end-users. The role involves troubleshooting IT issues, handling service requests, and ensuring a high level of customer satisfaction while communicating effectively in Japanese.

• Health Insurance/HMO 
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

• Provide first-level technical support via email and chat in Japanese and English.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Log and track service desk tickets using Freshservice.
• Escalate complex issues to the appropriate teams as needed
• Ensure timely and accurate resolution of user inquiries.
• Maintain proper documentation of incidents and resolutions.
• Collaborate with other resolver groups to improve service quality

• Proficiency in Japanese (JLPT N3 is required).
• Must be able to communicate well in Japanese, both written and spoken.
• Experience in IT Support, helpdesk, or Technical Support is preferred
• Basic understanding of the Windows environment, Office 365, Azure and Networking concepts.
• Strong problem-solving and communication skills.
• Ability to work independently with minimal supervision
• Must have a practical and logical viewpoint in decision ­making