XTN-F901541 | FRAUD OPERATIONS SERVICES MANAGER

The Manager, Fraud Assist Services will be accountable for facilitating the provision of an efficient and high-quality service to internal and external customers as well as collaborating with appropriate industry leaders. 

The successful candidate will be required to prepare reporting and insights on a regular cadence, highlighting business performance against service targets as well as the delivery of internal and external customer servicing in line with relevant policies and agreed service standards.

The Manager will be required to execute against strategic initiatives to deliver business continuity and ongoing operating efficiencies, while managing risk and controls, ensuring adherence to correct process and procedures in business, and conduct regular reviews in alignment with changes to industry standards. 

• Health Insurance/HMO 
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

• Demonstrate ongoing commitment to continuous improvement of processes to optimize team performance whilst ensuring an integrated outcome within and across functions. 
• Work to maximize the effectiveness of enterprise objectives and deliverables. 
• Role model the desired Enterprise culture within the team and contribute to maximizing company's shareholder value and managing the Group's credibility in financial markets. 

• Substantial proven (4+ years) and successful service delivery experience in a finance sector. 
• Proven experience as a leader of leaders. 
• Preferred experience in a Fraud / Financial Crime team or equivalent operational unit. 
• Understand Active Operations Management (AOM) or similar operational management principles, focussed on driving correct operational outcomes. 
• The role holder is likely to be educated to degree standard or above.  

• The role requires a high degree of autonomy, strong leadership both within and across business unit boundaries and strong, effective presentation coaching and influencing skills. 
• Customer driven commercial approach to business.
• Results focused. 
• Entrepreneurial, 'thinks outside the square' yet practical in approach. 
• Excellent verbal and written communication skills. 
• Ability to build, lead & motivate multiple teams. 
• Ability to negotiate & build consensus. 
• Significant experience in making sound decisions and judgments under stress. 
• Ability to see and communicate challenges in the business.