Job Openings INT-6839681 | OSS TECH 1

About the job INT-6839681 | OSS TECH 1

Functional Overview:  

  

OSS Tech 1 is responsible for providing technical assistance to all end-users and IT infrastructure support. His/her main responsibility is to ensure all IT related issues or requests are being facilitated.   

  

Duties and Responsibilities:  

  

  • Provides first-line investigation and diagnosis  
  • Resolves and closes incidents/service requests as per help desk procedures & allocated timelines  
  • Escalates unresolved incidents/service requests within agreed timescales  
  • Logs relevant incident/service request details per help desk procedures  
  • Communicates with client regarding incident progress  
  • Ensures tickets are always updated until issues are resolved  
  • Conducts hardware and software maintenance and support  
  • Performs IMAC (Install, Move, Add and Change)  
  • Local network support and/or assists centralized Network team  
  • Working knowledge of office automation products and computer peripherals, like biometric, CCTV, printers and scanners  
  • Assists Asset Management Team in inventory of IT assets  
  • Performs deployment and movement of IT assets  
  • Performs additional task that may be assigned by the immediate supervisor  

  

Minimum Competencies:   

 

  • Excellent customer interface skills  
  • Good interpersonal communication skills  
  • Understanding of customer satisfaction principles and practices  
  • Ability to write technical support documentation  
  • Team player  
  • Ability to work under pressure  
  • Good organizational and time management skills  
  • Good analytical and problem-solving skills  
  • Maintains strong attention to detail in high-pressure situations  
  • Strong communications skills, both written and oral  

  

Minimum Qualifications:  

  

  • Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent   
  • Knowledgeable in MS-Windows Environment, MS-Office and Office 365 applications  
  • Willing to be assigned in multiple locations  
  • Excellent in English communication skills both verbal and written  
  • Willing to work on shifting schedule, Holiday, weekends and Night shift  
  • Experience and knowledge in Active Directory and ticketing systems is a plus  

  


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