XTN-26C2658 | FIELD SERVICE SCHEDULER

Make your next big career move by applying as KMC Solutions’ next FIELD SERVICE SCHEDULER!

At RANDEM Global, the Right People are our biggest asset. We can provide you with the skills and opportunity to develop and reach your full potential – what’s most important is that you’re a good fit and willing to learn. We know there is no such thing as the perfect applicant with a complete set of skills. We believe in a challenger mindset at RANDEM Global and if you feel that you could challenge and develop in this role, then we want to hear from you. Have Fun, Grow, and Learn with Us.

We are currently looking for a Field Service Scheduler that specializes in overseeing the delivery of services to clients. The
main focus of the role is to make sure that the company is providing services on time and efficiently. Field service
schedulers play an important role when it comes to providing high-quality services efficiently. Their ability to manage
services, personnel, and customer relationships successfully is of utmost importance. Field service schedulers help ensure
that clients receive the best possible service and experience.

The main responsibilities of a FIELD SERVICE SCHEDULER include:

• Mapping out scheduled service maintenance and ensuring timely performance and completion of tasks.
• Manage all customer requests and concerns by responding quickly and accurately to team inquiries.
• Keeping records of services, transactions, comments, and complaints.
• Ensuring information is kept up-to-date and accurate
• Ensuring calendars are optimized to deliver services productively and efficiently.
• Acting as a liaison between customers, engineers, and operations team.
• Communicating and coordinating with the Ops Team to address and resolve issues.
• Maintaining records of customer, and engineer activities and organizing service visits.
• Analyze these records to improve output and productivity as it pertains to the services offered.
• Must have a combination of technical, interpersonal, and computer-related skills. 
• Providing feedback on the efficiency of the overall support process, including services and/or deliveries that would impact the completion of scheduled services.
• Ensure client satisfaction and provide professional client support.
• Prioritizing services according to urgency and attainability.
• Collaborating with the Ops Team to ensure that all protocols are diligently followed.
• Logging all issues and their resolution to see if there are recurring malfunctions and to offer improvement.
• Will mostly manage services for Installation and CallOuts
• Attend all requested meetings with the team, manager, clients, etc.
• Systems include: BigCommerce, Online Office, BigChange, SAP, Salesforce
• Other duties, as assigned

To apply, you must be an expert on the following requirements:

• Previous experience in a lead or managerial role preferred.
• Exceptional service, active listening, and verbal and written communication skills.
• Understanding of company products, services, policies, and scheduling methods.
• Proficiency with computers, especially with CRM software, and MS Excel
• Strong organizational and planning skills.
• Ability to plan, track, and delegate tasks effectively.
• Ability to analyze a high volume of technical data and work in a fast-paced environment.
• Strong problem-solving, analytical, and time-management skills.
• Adaptability, accountability, and ability to multi-task
• Proven experience working under pressure and deadlines.
• Exceptional communication skills to effectively communicate with team members, customers, and other related
  parties.
• Ability to provide clear instructions and make decisions quickly when needed.
• Ability to present data and offer recommendations for improvement.
• Comprehensive knowledge of UK geography (NON-NEGOTIABLE).

It will also be favorable if you have the following:

• You’re someone who brings ideas to the table and likes to get stuck in
• You’re not afraid to speak your mind
• You’re a natural problem-solver and like to be challenged
• You’ve got a positive, can-do attitude
• You’re a team player and look for a healthy collaboration
• You are looking for growth and constantly learning

The successful candidate must submit the following pre-employment requirements:

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth).
• Photocopy of 2 valid IDs – front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team)

Click here to view the complete list of KMC’s pre-employment requirements.

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards, freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment, and Legal & Finance Roles.

KMC provides quality employment opportunities for jobseekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf of our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard, and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips, and much much more!