XTN-EF26390 | SR. LINUX ADMINISTRATOR

This position installs, configures, and maintains Linux operating systems. Analyzes and resolves problems associated with the operating system's servers, hardware, applications, and software.

The main responsibilities of a SR. LINUX ADMINISTRATOR include:

• Analyze incident trends.
• Identify root causes of incidents and make recommendations.
• Implement corrective actions via change control.
• Be proactive to anticipate issues or situations that impact service quality.
• Ensure that all effort has been made to identify root cause before engaging the DLs.
• Provide input to PAR process as required.
• Assess impact, benefit and risk of changes.
• Manage and co-ordinate change implementation.
• Review and close change requests.
• Work to agreed SLA and OLA targets.
• Follow documented elevation and escalation processes (refer Standard Incident Management document).
• Utilize case mastering to actively prevent SLA misses.
• Be part of Escalation as the 'escalation engineer' as per Critical Incident Management Processes.
• Inform Delivery Lead/Manager of any and all current escalations.