XTN-6AD3888 | IT KNOWLEDGE & TRANSITION COORDINATOR

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world. 

The Opportunity: 

ECI has an exciting opportunity for a Transition Coordinator, who will work with various teams to facilitate the onboarding and offboarding of ECI’s Managed Services clients. They will be responsible for knowledge gathering and making sure the acquired information is accessible to our internal teams. 

In this role, the Knowledge & Transition Coordinator will also work on the creation of professional-grade technical documentation and diagrams. 

This is a hybrid role.

What you will do:

• Interface with multiple teams in the organization to ensure the smooth transition of projects, onboarding and offboarding’s, performing readiness assessments before the cutover to Managed Services support
• Monitor, track and resolve critical transition related issues
• Work within multiple tools to document and store information about our clients’ environments as well as export information on an as-needed basis.
• Review and edit knowledge base articles submitted by teams across the organization
• Work with various stakeholders and subject matter experts to create technical documentation and diagrams.
• Facilitate business, process, and technical discussions to drive clarity and understanding among a diverse set of stakeholders
• To continuously strengthen their knowledge of the company, our processes and our best practices and offer innovative ideas to drive service improvement

 Who you are:

• Experience with Microsoft Office, especially Word, Excel and Visio. Microsoft SharePoint and Project experience a plus.
• Experience working in a corporate environment
• Excellent communication and problem-solving skills
• Ability to present ideas in business-friendly and user-friendly language
• Strong collaboration and consensus-building skills to work with stakeholders across the organization
• Strong ability to work with teams that are geographically distributed and work across different time zones 
• Strong presentation skills

Bonus points if you have:

• Highly motivated, self-starter, with a demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality solutions 
• IT experience a plus

 ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more!  If you believe you would be a great fit and are ready for your best job ever, we would like to hear from you!

Love Your Job, Share Your Technology Passion, Create Your Future Here!

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!