XTN-3033192 | CUSTOMER SERVICE REPRESENTATIVE (CEBU)

Make your next big career move by applying as KMC Solutions’ next CUSTOMER SERVICE REPRESENTATIVE (CEBU)!

Looking for a job opportunity that provides an opportunity to advance within the company and more flexibility during your work day? Then, the position of Customer Service Representative at North Coast Vacations, Inc., may be a perfect fit for you.

Our customer service representative is responsible for responding to guest concerns, registering guests with communities, payment collection, security deposit collection, and fulfilling concierge requests. The candidate will be trained to respond to customer inquiries by telephone, WhatsApp, or e-mail to address customer concerns. The candidate will work as part of the collaborative team in our Operations Center in Santo Domingo. The candidate will report directly to the customer care supervisor.

On top of your salary, here are the exciting benefits you can look forward to:

• Hybrid work set-up
• Comprehensive health benefits
• Work flexibly from anywhere in over 20+ workspace locations
• Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

The main responsibilities of a CUSTOMER SERVICE REPRESENTATIVE include:

• Responsible for responding to guest concerns, registering guests with communities, payment collection, security deposit collection and fulfilling concierge requests.
• Offering and selling products/services we offer as Calisto Concierge
• Responsible for resolving customer service issues
• Respond to all internal and external email & WhatsApp messages in a timely manner
• Problem Solve issues as they arise
• Accurate call logging and issue tracking

To apply for the role, you must have the following:

• Must be able to work well with other Team Members, Managers
• Advanced English communication skills, both written and verbal.
• Knowledge of customer service, and standard office practices and procedures.
• Proficient computer skills.
• Strong people skills.
• Organizational skills.
• Bachelors Degree / Undergraduates are encouraged to apply
• 2 or more years of experience in customer service