Job Openings INT-0C68860 | WORKSPACE SOLUTIONS MANAGER

About the job INT-0C68860 | WORKSPACE SOLUTIONS MANAGER

The Workspace Solutions Manager at KMC is responsible for driving sales conversion through client requirement probing, solutions creation, leading workplace design workshops, and managing the complete sales lifecycle from initial contact to deal closure. This role requires expertise in negotiation, site selection, and creation of proposals and RFP responses, as well as proficiency in managing ERP and CRM systems. The ideal candidate will be a strategic thinker with strong organizational skills and the ability to build solutions needed by the client 

  • Health Insurance/HMO
  • Enjoy unlimited MadMax Coffee
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves
  1. BUSINESS DEVELOPMENT
    1. Lead Generation:
      • Develop and implement strategies to generate new business leads and opportunities.
      • Utilize various channels, including digital marketing, social media, referrals, and industry contacts, to identify potential clients and partners.
      • Conduct market research to identify emerging trends and target audiences for lead generation efforts.
    2.  Lead Qualification:
      • Evaluate and qualify leads based on predefined criteria to ensure they align with KMC’s business goals and capabilities.
      • Engage with potential leads through calls, emails, and meetings to assess their needs and determine their potential as viable business prospects
      • Maintain and update lead databases, ensuring accurate and timely tracking of lead status and progress.
    3. Representing KMC:
      • Act as a company ambassador at industry events, networking functions, and organizational meetings.
      • Build and maintain relationships with key stakeholders, including industry professionals, potential clients, and partners.
      • Present KMC’s products, services, and value propositions effectively to diverse audiences, enhancing the company’s brand and reputation.
    4. Organizing Roadshows:
      • Plan, coordinate, and execute roadshows to showcase KMC’s offerings and engage with potential clients and partners.
      • Collaborate with internal teams to design and implement roadshow events that align with business objectives and target audience interests.
      • Manage logistics, including venue selection, promotional materials, and event schedules, to ensure successful roadshow execution.
  2. SALES & CONVERSION
    1. Developing and crafting solutions for clients:
      • Collaborate with clients to understand their needs and wants to craft tailored solutions that meet their specific requirements.
      • Work closely with internal teams to design and propose effective solutions, ensuring alignment with client objectives and company goals.
      • Present solutions to clients, addressing their concerns and incorporating feedback to refine offerings.
    2. Workplace Design Workshop with the Design Team:
      • Facilitate and organize workshops with the design team to develop creative and functional workplace solutions for clients.
      • Facilitate discussions to ensure that client needs and preferences are accurately translated into design concepts.
      • Provide insights and recommendations based on workshop outcomes to enhance the overall client experience.
    3. Drafting financials and commercials for the overall project
      • Formulate the commercials of the proposal/project for approval of the Head of Sales
      • Gather all essential figures from different stakeholders and incorporate them into a proposal, letter of intent, RFP, and agreement.
    4. Closing Deals:
      • Drive the sales process for new business by managing client interactions, negotiations, and contract finalization.
      • Formulate and present proposals, pricing, and terms to clients, ensuring alignment with company policies and client expectations.
      • Follow up on leads and opportunities to secure deals and achieve sales targets.
    5. Negotiation:
      • Lead negotiations with clients to reach mutually beneficial agreements.
      • Address and resolve any objections or issues that arise during the negotiation process.
      • Ensure that negotiated terms are accurately reflected in contracts and agreements.
    6. Site Selection and Due Diligence:
      • Conduct site selection and inspections to assess client needs, project requirements, and potential challenges.
      • Evaluate site conditions and gather information to inform the development of tailored solutions.
      • Collaborate with clients and internal teams to ensure that site-specific considerations are addressed in proposals and designs.
    7. RFP Preparation and Submission:
      • Prepare and submit detailed responses to Requests for Proposals (RFPs) from potential clients.
      • Coordinate with internal teams to gather necessary information and ensure that proposals are comprehensive and competitive.
      • Monitor and manage the RFP process to meet deadlines and client expectations.
    8. Management of KMC ERP:
      • Utilize KMC’s ERP system to manage sales processes, track opportunities, and maintain client data.
      • Ensure accurate and up-to-date information is recorded in the ERP system for effective sales management and reporting.
      • Generate and analyze reports to monitor sales performance and identify opportunities for improvement.
    9. Management of Know-Your-Customer (KYC) Requirements:
      • Oversee the collection and verification of KYC documentation and information from clients.
      • Ensure compliance with regulatory requirements and internal policies related to client due diligence.
      • Maintain accurate records of KYC information and manage updates as needed.
    10. Management of HubSpot:
      • Manage and utilize HubSpot CRM to track sales activities, client interactions, and pipeline status.
      • Ensure that CRM data is accurate and up-to-date, and leverage HubSpot’s features to optimize sales processes.
      • Analyze CRM data to generate insights and drive strategic decision-making.
    11. Closing of Build-to-Suit Deals:
      • Facilitate the entire lifecycle of build-to-suit deals, from initial concept and proposal through to signing of agreement.
      • Properly endorse the signed deal to the project management team to ensure smooth implementation of the project
  • Education: Bachelor’s degree in Business Administration, Sales, Marketing, or any design and build related field. Advanced degrees or certifications in sales or business management are a plus.
  • Experience: Proven experience in sales management, with a strong track record in solutions creation, negotiations, and deal closures. Typically, 5+ years of relevant experience.
  • Skills:
    • Expertise in lead generation, qualification techniques, and strategic client engagement.
    • Strong networking, relationship-building, and account management skills, with the ability to build and maintain long-term client partnerships.
    • Excellent verbal and written communication abilities, including active listening, clear feedback delivery, and proficiency in presenting and representing the company.
    • In-depth understanding of sales processes, including RFP preparation, site inspections, and service revenue optimization.
    • Proficiency in ERP systems, HubSpot CRM, and other sales and productivity tools.
    • Strong negotiation skills and a collaborative mindset, with the ability to support team members and contribute to a knowledge-sharing environment.
    • High level of efficiency and proactiveness, with proven ability to manage multiple tasks, priorities, and projects effectively.
    • Knowledge of KYC requirements, payment monitoring practices, and compliance standards.
    • Consistent adherence to professional grooming and appearance standards, aligned with company guidelines.
    • Ability to maintain the appearance, functionality, and operational standards of all centers.
  • Results-driven with a focus on achieving sales targets and client satisfaction.
  • Strategic thinker with strong problem-solving abilities.
  • Highly organized and detail-oriented, with the ability to manage complex sales processes.
  • Professional and proactive approach to client interactions and internal collaboration.
  • Self-starter with strong organizational and multitasking capabilities.
  • Adaptable and able to thrive in a fast-paced, dynamic environment.
  • High level of professionalism and integrity in representing the company.

Or refer someone