XTN-FCB5980 | COE SPECIALIST

#Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person who can do the job, but a unique individual who can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

About the Team
The APAC COE team believes in a #GoGetIt approach. Our successes are attributed to our people who are relentless to help others in any way we can. We handle critical concerns from safety to escalations, and make sure that the resolution matters to the customer - making each member an eventual promoter of Uber. The right time is always “now” when joining Uber and the COE; it has always been moving towards greater heights as we support a lot of markets - allowing you to learn every single day.

About the Role
As a Customer Support Specialist, you take ownership for resolving issues for customers [OWN THE ISSUE]. You use your customer-centricity, problem-solving, and critical thinking skills to tackle the most sophisticated and challenging customer concerns. You will be the voice of Uber for customers and create advocates out of even the most frustrated users, and you’re always looking for outstanding and exciting ways to improve their experience!

The main responsibilities of a COE Specialist include:

As a Community Operations Specialist, you are expected to:

Issue Resolution:

• Troubleshoot issues with earners missing forms or discrepancies 
• Escalate unresolved or advanced issues to relevant teams for resolution.

Compliance and Collaboration:

• Ensure all communications and actions align with policies and local regulatory requirements.
• Work with internal teams and stakeholders to address complex or unresolved concerns.

Knowledge Building:

• Stay updated on policies, guidelines, and product updates.
• Participate in team huddles and discussions to address common errors, share FAQs, and exchange best practices.