INT-2BC8834 | CUSTOMER EXPERIENCE ASSOCIATE

FRONT DESK MANAGEMENT: 

• Provides support on the reception/front desk through: 

• Answers and disperses calls and inquiries 

• Welcomes / receives applicants, visitors and clients of the Company 

• Responds/addresses tenant concerns and walk-in inquiries 

• Handles daily incoming and outgoing mails 

• Receives, distributes and files incoming letters, billings, invoices, documents and/or other communications 

• Manages the front office on a daily basis 

• Assists photocopy, printing, scanning client request 

• Gatepass / work permit processing 

• Prepares and accomplishes errand form 

• Monitors the cleanliness in concessionaire area 

• Any ad hoc duties as required 

GENERAL SERVICES / TENANT SERVICES 

• Point person / Representative in the workplace 

• Conference room reservations 

• Reports and coordinates any workplace issues and ensures job completion 

• Provides administrative support to members 

• Provides unmatched customer experience 

• Builds strong relationship with members 

• Enforces company policies and procedures, and safety and health regulations and standards 

GENERAL ADMIN 

• Attends ticket request within SLA  

• Assists office walk tour with prospective client and marketing events 

• Offers and serves refreshment to Client 

• Assists and does simple troubleshooting IT concerns like wifi connection, borrow of LAN/ HDMI 

• Coordinates with vendor for any Client request below 20K 

• Distributes monthly treats 

• Follows operational processes and procedures 

• Enforces house rules and security policy 

GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT  

• Maintains Office Show-readiness, cleanliness and maintenance 

• Conducts random facilities walkthrough to report current and urgent issues, and to handle foreseen issues and members’ needs  

• Coordinates with Customer Success Lead for any facilities/Building issues

• Capable of dealing with local staff and foreign clients 

• Enthusiastic, Outgoing, responsible, motivated, dedicated, detail oriented and driven personality 

• Superb verbal and written communication skills 

• has high attention to detail, fast learner 

• Excellent interpersonal skills 

• Extraordinary multitasking skills 

• Good time management skills 

• Capable of working under minimal supervision 

• Ability to present well to high level clients – local and foreign 

• Ability to deliver services with the highest standards 

• Willing to work on a shifting schedule 

• Willing to be assigned to other KMC sites 

• Bachelor of Science in Business Administration, BS HRM, BS Tourism or any similar courses 

• At least 1-2 years work experience as Front Office Staff or Admin Assistant