XTN-5DA4905 | EMAIL SPECIALIST

StarHub is a leading telecommunications company based in Singapore, offering a wide range of services including mobile, broadband, pay TV, and digital solutions for both consumers and businesses. Known for its innovative approach, StarHub provides extensive mobile coverage, high-speed fiber broadband, and diverse entertainment options through its StarHub TV+ platform. With a commitment to driving digital transformation and sustainability, StarHub plays a key role in enhancing connectivity and enriching the digital experiences of its customers across the region.

The main responsibilities of a EMAIL SPECIALIST include:

• Respond to customer's concerns in a timely and accurate manner via the email channel and use available tools and resources to resolve customer's concerns
• Expected to ensure all goals and targets are met through the regular monitoring of KPIs
• Escalate critical customer's concerns in accordance with the company's established processees and policies
• Inform customers about the company's new products and services
• Gather customer feedback and suggestions and share it with the relevant team/department
• Attend weekly team meetings to discuss the previous team's performance and implement action plans if targets are not met
• Perform other relevant task assigned by the immediate supervisor
• Escalate any trends impacting the volume
• Perform other relevant tasks that may be assigned from time to time