XTN-12D1909 | TALENT ACQUISITION OPERATIONS

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #17 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

The main responsibilities of a TALENT ACQUISITION OPERATIONS include:

• Schedule candidate virtual (Zoom) interviews for the Global Recruiters team through GoodTime.io and our ATS (Greenhouse)
• Use Jira Service Desk as our ticketing system to provide support to the Recruiters in scheduling, job and offer approvals, and to all other employees
• Manage day-of-interview operations (point of contact for candidates to ensure virtual interview experience is frictionless)
• Develop and implement strategies, workflows, and processes to make the talent-acquisition process seamless and scalable
• Assist with ATS (Greenhouse) optimization and training (including documentation in our company wiki) 
• Maintain high integrity and accuracy of ATS (Greenhouse) data and all other tools
• Partner with Business Operations, People Team, and Talent Acquisition teams to optimize processes, workflow, and reporting
• Provide Tier 1 support and day-to-day issue resolution to end-users of our ATS (Greenhouse)