XTN-368A660 | SERVICE DELIVERY SUPERVISOR

About the Role:

As a Service Delivery Supervisor at Servicepoint, you will be responsible for overseeing and optimizing key service delivery areas, ensuring that the team consistently meets and exceeds client expectations. Your role will involve leading incident management, customer service, project administration, and project management efforts to deliver high-quality outcomes. Additionally, you will manage staff deployment to ensure optimal coverage and service delivery at all times.

The main responsibilities of a Service Delivery Supervisor include:

• Project Management: Lead the planning, execution, and delivery of projects. Use your project management expertise to create value for your team and ensure successful outcomes.
• Incident Management: Oversee the effective resolution of incidents, support your team’s incident handling processes, and drive improvements to enhance efficiency.
  Stakeholder Communication: Act as the main point of contact for internal and external stakeholders, ensuring clear communication of service value, opportunities, and any issues.
• Resource Management: Effectively allocate resources to meet service demands, balancing team capacity to avoid both excess and shortage.
  Process Improvement: Collaborate with cross-functional teams to identify opportunities for process optimization, enhancing project coordination, scheduling, and overall efficiency.
• People Management: Mentor, coach, and develop team members to help them reach their full potential and contribute meaningfully to the team’s success