INT-73C8218 | CUSTOMER EXPERIENCE ASSOCIATE

The Customer Success Associate is expected to perform tasks quickly and efficiently, with a high level of professionalism and a positive attitude. It is expected that the Customer Success Associate is capable and able to help manage the front desk, office/facility, and clients, it can be internal and or external.

The main responsibilities of a CUSTOMER EXPERIENCE ASSOCIATE include:

FRONT DESK MANAGEMENT:

• Providing support at the reception/front desk through:
• Answering and dispersing calls and inquiries
• Welcoming/ receiving applicants, visitors, and clients of the Company
• Responding/ addressing tenant concerns and walk-in inquiries
• Handling daily incoming and outgoing mail
• Receiving, distributing, and filing incoming letters, billings, invoices, documents and/ or other communications
• Managing the front office on a daily basis
• Assisting with photocopy, printing, and scanning client request
• Gatepass / work permit processing
• Preparing and accomplishing errand form
• Monitoring the cleanliness in the concessionaire area
• Any ad hoc duties as required

GENERAL SERVICES / TENANT SERVICES

• Being the Point person / Representative in the workplace
• Reserving the Conference room
• Reporting and coordinating any workplace issues and ensuring job completion
• Providing administrative support to members
• Providing unmatched customer experience
• Building strong relationships with members
• Enforcing company policies and procedures, and safety and health regulations and standards

GENERAL ADMIN

• Attending ticket requests within SLA
• Assisting office walk tours with prospective clients and marketing events
• Offering and serving refreshments to the Client
• Assisting and doing simple troubleshooting IT concerns like wifi connection and borrowing of LAN/ HDMI
• Coordinating with the vendor for any Client request below 20K
• Distributing monthly treats
• Following operational processes and procedures
• Enforcing house vision and security guidelines

GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT

• Maintaining Office Show-readiness, cleanliness and maintenance
• Conducting random facilities walkthrough to report current and urgent issues, and handling foreseen issues and members’ needs
• Coordinating with Customer Success Lead for any facilities/Building issues