XTN-350A342 | ZOOM: BILINGUAL IT SUPPORT ANALYST (JAPANESE)

The Purpose Driven Career Objectives of a Bilingual IT Support Analyst (Japanese)

Join the growing team of Zoom Video Communications here in the Philippines! As a member of the IT Support team, you are expected provide timely and quality IT support services to users worldwide.

To apply for a Bilingual IT Support Analyst (Japanese), you are excellent at:

• Install, configure, maintain, support, repair, and dispose computer hardware, software, printers, desk phones, mobile devices, and similar peripherals
• Respond to service issues, requests, and tasks based on priorities and established SLA
• Educate users on IT best practices. Understand their requirements and provide appropriate solutions
• Administer user access to IT applications and systems
• Comprehend policies, standards, and follow procedures such as incident, service request, change, asset management, etc. Provide inputs to management team on improving them
• May contribute to the knowledgebase to enhance the self-help information available to users and team members
• May require lifting or carrying equipment up to 30 lbs

Your Success Profile includes:

• Bachelor degree in Computer Science, Engineering, or MIS or equivalent work experience 
• Minimum 2 years experience in providing IT support or similar technical support services to users in a fast pace and dynamic environment
• Hands-on IT technical knowledge in Mac OS, Windows, G-Suite, Microsoft Office products, anti-malware, network, VPN, etc.
• Proficiency in Japanese language
• Good written and verbal communications
• Possess a professional attitude and work ethic in addition to being well organized and efficient
• Ability to deal with unforeseen situations and come up with logical solutions to these problems
• Willing to work on US Daytime Shift and later on will be part of the 24/7 IT Operations shifting Schedule

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!