INT-2700713 | WORKSPACE CLIENT SERVICES MANAGER

Functional overviewFocus on maintaining good relationships with clients and improving the company's services to provide best-in-class customer experience by consistently or exceedingly meeting the established service level agreements (SLA) with all the clients and customers within the designated area or region. The role acts as an overall liaison of the client and the KMC business to ensure excellent service delivery is at the topmost priority to promote better partnership, confidence, growth and compliance. As an imperative, the role must resolve issues and concerns by providing sound resolutions through a structured or data-drive approach while still observe flexibility. The role maintains an effective level of business literacy and professional intuition to anticipate and address client needs.  

• You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
• Making sound decision-making and flexibility to ensure team dynamics and productivity.
• Hybrid work setup
• Competitive salary and benefits
• HMO + free dependent
• Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

Duties and responsibilitiesTo build rapport and develop a strategic relationship with client stakeholders and grasp fully the business of the clients and anticipate the needs to provide best-in-class customer experience. (Business-Savvy) To be an effective negotiator and understand the financial capacity of the clients and KMC’s business operations while providing the expected service delivery. (Financially-Savvy) To learn the business model of the clients and provide value-add recommendations for the retention, growth and expansion of the clients’ business. (Business Intuition) To maintain high level of morale and confidence in carrying out the business needs of the various clients by being an effective liaison and provide efficient resolution given the reasonable timelines. (Project Management) 

Minimum competenciesProficient Oral and Communication SkillsStrong sense of Business AcumenFinancially-SavvyExceptional Customer ServiceStrong Project ManagementTime ManagementBusiness and Market Trend AnalysisInterpersonal SkillsMinimum qualificationsThree (3) Years Well-established Experience with Account Management and handling Service Delivery preferably managerial or at least supervisory role.Well verse in MS office and presentation tools (Photoshop, PowerPoint, Adobe Premiere, MailChimp, etc.)Solid background with Project and Time ManagementExceptional Level of Commitment towards Customer Experience