XTN-4246581 | OBSERVABILITY ENGINEER

The position of Observability Engineer will report to the Manager of Enterprise Observability and Proactive Monitoring in Pilot Company’s Information Technology Shared Services group.  The purpose of this role is to work with existing and new software product development teams to instrument end-to-end observability and visibility for business-critical systems with log ingestion, metrics, and traces.  This position will function as a site reliability engineer (SRE) that will collaborate with product teams, infrastructure SMEs, DevOps engineers, and the proactive monitoring team to provide unique dashboards of germane service level analytics for various product stakeholders.  

The main responsibilities of a Observability Engineer include:

• Work closely with software product development teams (ITSO, Product Owner, SME) to implement monitoring & observability instrumentation within their platforms.
• Drive adoption of best practices in monitoring, alerting, automation, and site reliability.
• Lead/contribute to engineering efforts from design to implementation focusing on instrumentation of logs, metrics, and traces.
• Drive use of automation in software instrumentation as well as in response to service degradation events.
• Identify and execute on opportunities to implement instrumentation in pre-production environments.
• Proactively pursue continuous improvement and expansion in observability coverage, service reliability best practices, incident management, and problem management.