XTN-52F0388 | TEAM MANAGER

VikingCloud is the leading Predict-to-Prevent cybersecurity and compliance company, offering  businesses a single, integrated solution to make informed, predictive, and cost-effective risk mitigation decisions – faster. Powered by the Asgard Platform™, the industry’s largest repository of anonymized cybersecurity and compliance event data, we continuously monitor and analyze over 
6+ billion online events every day. VikingCloud is the one-stop partner trusted by 4+ million customers to provide the predictive 
intelligence and competitive edge they need to stay one step ahead of cybersecurity and  compliance disruptions to their business. Our 1,000 dedicated cybersecurity and compliance expert  advisors understand that it’s not just about technology. It’s about transacting business and delivering an exceptional customer experience every day, without fail. That’s the measurable value we deliver. And that’s what we call, Business Uninterrupted

The main responsibilities of a Team Manager include:

• Lead, manage and motivate a team to implement and meet agreed targets
• Ensure effective 121 reviews, absence management and performance reviews monthly
• Through effective coaching, help your team identify opportunities to acquire new business and 
generate revenue
• Managing the agreed levels of calling activity to raise revenue throughout the team
• Provide daily/weekly/monthly update reports to Centre Manager for review
• Responsible for coaching and goal setting with the team to support achieving targets
• Meeting/exceeding set KPI’s on a daily/weekly/monthly basis
• Responsible for representing the company in a professional manner