INT-6594356 | BUSINESS PROCESS ANALYST

As a Business Process Analyst, you will be focused on reviewing processes, performance, and data from various departments to establish an efficient process, build change management frameworks, and implement operational excellence standards across the organization.

The main responsibilities of a Business Process Analyst include:

PRIMARY ROLES AND RESPONSIBILITIES

• Energize teams and stakeholders in collecting data, conduct diagnostic analysis, identify opportunities that positively impact quality, cost, delivery excellence, and customer satisfaction, and present action plan to management
• Leading ongoing reviews of business processes and developing optimization strategies
• Conduct Business Case Analysis & Process Re-engineering for the company and the clients
• Team up with various stakeholders in upholding compliance in all organization policies, standard procedures, and other regulatory body (ISO, Quality Management, Information Security, etc.)
• Validate control plans and governance processes set up in the business
• Establish, maintain, and publish project and initiative dashboards
• Co-pilot for team members in project work, and providing assistance to understand and utilize a portfolio of operational excellence and change management tools
• Staying up-to-date on various technology driver-process and IT advancements to automate and modernize systems

  Scope: Process Improvement

• Responsible in the formulation of operating guidelines and procedures on systems, products, services, and operational concerns
• Understanding management and customer needs of the process and driving initiatives (focused on process optimization, cost reduction, customer experience and operational excellence)
• Create workflows for business process through flowcharts, procedural notes and associated documentation as required
• Perform audits as scheduled to ensure that policies and standard operating procedures are being complied by all departments
• Formulate techniques for quality data collection to ensure adequacy, accuracy and legitimacy of data needed for review of process and performance
• Identify, design, recommend and document the improvement of business processes of the company and the clients
• Ensure effective execution and evaluation of the performance of implemented procedural initiatives and automated processes
• Create and enforce process excellence policies and procedures to ensure efficient project review and analysis prior to execution
• Provide thoughtful leadership and advice to management on process improvement and in developing transformational business cases
• Calculate financial cost & benefits

Scope: Project Management

• Facilitate project blue-chip meetings to ensure stakeholders are aware of the purpose of each project and have been involved in the design, planning, and implementation of every process improvements
• Determines and defines project scope and objectives
• Develops and manages a detailed project schedule and work plan
• Monitor deliverables and ensuring timely completion of projects
• Provide data-driven decisions and recommendations to ensure allocation of resources and maintaining cost efficiency are considered during project execution
• Oversees the preparation of annual and other recurring projects status and updates on a consistent basis to various stakeholders about any strategy, adjustment, and project progress

Scope: People Management

• Role may start as individual contributor but should eventually be capable of handling a subordinates
• Recruits, interviews, hires, and trains new staff in the department.
• Oversees the daily workflow of the department.
• Provides constructive and timely performance evaluations